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    3. i got charged by the end of the trial against my will...

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    • alexx1212
      alexx1212 Subscriber last edited by HayleyBowyer

      i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...

      HayleyBowyer 1 Reply Last reply Reply Quote 0
      • HayleyBowyer
        HayleyBowyer Staff @alexx1212 last edited by

        @alexx1212 Hi there! We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com!

        Thanks!

        1 Reply Last reply Reply Quote 0
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