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    3. Are these MA dashboard issues errors or ccorrect ?

    Are these MA dashboard issues errors or ccorrect ?

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    • Dan-Lawrence
      Dan-Lawrence last edited by

      Hi

      As you know i had spotted some bugs with the new MA dash and now on a more recent report update for a project see the below messages so pls confirm if they are bugs or genuine so i know to inform clients dev to attend to or not ? (PM me for the client/project name if you need it):

      Crawl Error

      Moz was unable to crawl your site during the last campaign update!We encountered the following issue:904 Response from Server Timed out Without Completing Page Request

      Crawl Issue Found: 500 Errors

      More than 5% of site pages served 500 errors during the last crawl

      1 Reply Last reply Reply Quote 0
      • Dan-Lawrence
        Dan-Lawrence @ChiarynMiranda last edited by

        Thanks Chiaryn , i have now emailed the project details to help@

        All Best

        Dan

        1 Reply Last reply Reply Quote 0
        • ChiarynMiranda
          ChiarynMiranda Staff last edited by

          Hey Dan,

          Can you please email use at help@moz.com with the specific campaign name so we can investigate this further? It is actually very difficult for us to investigate possible bugs through the Q&A forum, since we do usually need private information in order to investigate these types of issues.

          I look forward to hearing from you there soon.

          Chiaryn
          Help Team Ninja

          Dan-Lawrence 1 Reply Last reply Reply Quote 0
          • Dan-Lawrence
            Dan-Lawrence @DennisSeymour last edited by

            Thanks Dennis

            Yes pages in question seem fine

            Really looking for Moz to confirm if known bug in software or not since looking to validate the integrity of reporting in this regard more than anything

            Cheers

            Dan

            1 Reply Last reply Reply Quote 0
            • DennisSeymour
              DennisSeymour last edited by

              can you load the pages? It might be the server speed (developers.google.com/speed/pagespeed/insights/ should estimate if you are loading a slow page) which makes MA think they timed out

              Or....it might just be a bug at that time. Try it again maybe?

              Dan-Lawrence 1 Reply Last reply Reply Quote 1
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